At Miracleskin, we want you to feel confident and delighted with every skincare product you purchase. If for any reason you are not fully satisfied, we are here to support you with a smooth and transparent return process.
Returns
You may request a return within 1–5 days from the date of delivery.
To qualify for a return, the product must:
- Be unused and unopened
- Be undamaged and unwashed
- Be in its original packaging
- Have all labels, seals, and protective tags intact
Please Note:
For hygiene and safety reasons, certain items are not eligible for return, including:
- Opened or used products
- Products with broken or tampered seals
- Items purchased during sales or promotional offers
- Customized or limited-edition products (if applicable)
Refunds
Once we receive your returned item, our quality check team will inspect the product and inform you of the approval status.
If your return is approved:
- Refunds will be processed within 1–7 business days
- The amount will be credited to your original mode of payment
- Shipping charges or COD fees (if applicable) are non-refundable
If the return is rejected due to damage, usage, or missing packaging, the product will be shipped back to you.
Exchanges
We offer exchanges only under the following conditions:
- Product received is damaged
- Product received is defective
- Incorrect item received
Exchanges depend on stock availability.
If the required replacement is unavailable, we will process the case as a return + refund.
Exchanges for reasons such as fragrance preference, texture differences, or personal choices are not accepted once the product is opened.
How to Initiate a Return / Refund
You can easily begin the return process by contacting our support team:
📧 Email: Miracleskin.in@gmail.com
📞 Phone: +91 78284 55005
Please provide:
- Your Order ID
- Product name
- Reason for return
- Clear photos or video evidence (for damaged or defective items)
Our team will guide you through the pickup or return steps.
Important Notes
- Refund processing time may vary depending on your bank or payment provider.
- Returns sent without prior approval will not be accepted.
- Please ensure products are securely packed to avoid damage during transit.